by using this website and/or purchasing any goods from polka dot paper, you are agreeing to comply with and be bound by the following terms and conditions of use.


All designs and illustrations are the copyright and property of Polka Dot Paper. Neither you, nor a third party may copy any part of the design or reproduce it in any way without permission from Polka Dot Paper. We reserve the right to reproduce, photograph and/or publish, on any website and/or social media platform, any part of the design(s) created for you.

Quotes and deposits

Quotes are valid for 30 days only.

Any deposit payment requested by us must be paid before any design work begins. All deposits are non-refundable. The outstanding balance must be paid in full before printing takes place.

Proofs and revisions

For personalised designs you can make up to 3 free revisions to your design (original proof plus 2 changes), after these revisions will be charged at £15 each.

For bespoke designs you can make up to 3 free revisions to your design (original proof plus 2 changes), after this revisions will be charged at an hourly rate of £35.

You are responsible for the proof reading of all text and copy in the digital proofs supplied. Returns cannot be accepted due to typographical errors or customer detail input errors. By approving your final proof you accept responsibility for the information, wording and layout as shown, and any errors. If mistakes are found after the final proof is approved by you, and your items need to be reprinted, we will have to charge for any reprinting.

Damaged, faulty or missing items

Personalised/customized orders are not available for refund due to the personal nature of the goods. This applies to all items which are tailored to you specifically, including all invitations and personalised wedding stationery such as table numbers and other ‘on the day’ items.

We will happily exchange faulty or damaged goods. If you wish to exchange a faulty item, you must notify us (either by email or in writing) within 7 days of receipt of the item. We strongly advise obtaining proof of postage. We cannot be held liable should your item(s) get lost in transit.

Refunds or exchanges will only be made if we deem that the stationery is faulty or does not meet the specifications of your order.  We may request photographic evidence of alleged fault or damage. We also retain copies of all printed goods to enable us to assess any possible fault or damage.

Printing/colour variations

Printed colours will always differ very slightly to those seen on screen. If unsure about a colour printers proofs are also available on request.

Testimonials and gallery images

All the testimonials on this website are written by clients of Polka Dot Paper.  By placing an order with Polka Dot Paper, you agree to images of your stationery and any feedback sent via email being published on our website or on any social media platform.

If you would prefer not to have your stationery image or testimonial published, you can notify us in writing via email at any point and we will remove any images or text as soon as reasonably possible.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through this website is governed by our Privacy Policy, which you can view here.


Occasionally there may be information on our site or in the service provided to you that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service provided to you or on any related website, including without limitation, pricing information, except as required by law.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against


These Terms & Conditions, and any separate agreements, whereby we provide you goods or services, shall be governed by and construed in accordance with the laws of 17/86 Cheshire Street, London E2 6FE, United Kingdom.


You can review the most current version of the Terms & Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service(s) following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at