by using this website and/or purchasing from polka dot paper, you are agreeing to comply with and be bound by the following terms and conditions of use.
All designs and illustrations are the copyright and property of Polka Dot Paper. Neither you, nor a third party may copy any part of the design or reproduce it in any way without permission from Polka Dot Paper. We reserve the right to reproduce, photograph and/or publish, on any website and/or social media platform, any part of the design(s) created for you.
Quotes and deposits
Quotes are valid for 30 days. A non-refundable deposit of 50% is required before commencing any design work. The balance must be paid in full before printing takes place.
Proofs and revisions
For personalised designs you can make up to 3 free revisions to your design (original proof plus 2 changes), after these revisions will be charged at £15 each.
For bespoke designs you can make up to 3 free revisions to your design (original proof plus 2 changes), after this revisions will be charged at an hourly rate of £35.
You are responsible for the proof reading of all text and copy in the pdf proofs supplied. Returns cannot be accepted due to typographical errors or customer detail input errors. By approving your final proof you accept responsibility for the information, wording and layout as shown, and any errors. If mistakes are found after the final proof, and your items need to be reprinted, we will have to charge for any reprinting.
Damaged or faulty items
Any damaged or faulty goods must be notified to us by email within 5 days of receipt. . If your items are deemed faulty we will be happy to replace them.
Printed colours will always differ very slightly to those seen on screen. If unsure about a colour printers proofs are also available on request.
All customised and bespoke items are shipped via Royal Mail second class signed for delivery. A tracking reference will be supplied to you once your order has been dispatched. You can upgrade to first class signed for delivery (at an additional cost).
Polka Dot Paper is not liable for late delivery on the part of the courier.
All wedding stationery samples are shipped within 3 days of purchase via Royal Mail International Economy Service.
All customised and bespoke items are shipped internationally using a tracked service. Please contact me for an international delivery quote.
Polka Dot Paper is not responsible for any custom fees or duties incurred on international shipments as these are the sole responsibility of the purchaser. To find out more information about rules, regulations and rates, please contact your local customs office.